Aqara Home app shows my Hub as offline (can't add accessories), in Home app works OK

by xtianpaiva, December 01 2018

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I'm having a huge problem... My hub shows himself as OFFLINE in the Aqara Home app, no accessories can be added and firmware version shows as 1.2.26.

In the other hand, if I go to mi iPhone's Home app, the Hub is online, working and responsive (RGB light), additionally firmware version is shown there as 1.2.32.

Already tried resetting the Hub (hold button for 10 seconds and/or clicking 10 times in quick sucesion) multiple times, un-pairing and paring again, nothings works.

If I logout form Mainland China, all works and Aqara Hub shows firmware version as 1.2.32 (same as Home app) and can add accessories aswell.

In neither case, I can update to the latest firmware.

I'm stuck here... any way to do a "real" factory reset to start over again? I ran out of ideas....


Official Warning: DO NOT PRESS 10 TIMES ON RESET BUTTON

I want to say: