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Privacy Policy

This is the updated Privacy Policy. We have completely revised this Privacy Policy and, as of this date, this Privacy Policy sets out the detailed privacy content of how we manage your personal data in our Aqara Community.

Please understand our privacy practices, please contact us if you have any questions.

Our commitment

This privacy policy sets out Lumi United Technology Co., Ltd. and its subsidiaries (referred to as "Lumi United", "we" or the "Company") in your use of Company’s Aqara Community, the collection, use, disclosure and the rules governing the way we handle and protect any information you provide us. If you are using our Aqara Community, we ask that you provide certain information that identifies you. We will only use the information in accordance with this Privacy Policy and/or the terms and conditions provided by the Company to users.

The Privacy Policy is designed to protect your interests. You will have a comprehensive understanding of the company's practices in collecting and using personal data, and it is important that you always have the right to make personal data decisions for Lumi United.

In this Privacy Policy, "Personal Data" means the material that can be used to identify an individual or the other personal data obtained by Lumi United. This type of personal information includes your name, address, phone number, email address and other contact data.

By using our Aqara Community, you are deemed to have read, understood and accepted all of the terms set forth in this Privacy Policy, including any changes we may make from time to time. We are committed to protecting the privacy, confidentiality and security of your personal data by complying with applicable laws, including your local data protection laws. We are also committed to ensuring that all employees and agents fulfill these obligations.

Finally, we want to do our best for all our customers. If you have any concerns about the data processing outlined in this Privacy Policy, please contact our Data Protection Officer at privacy@lumiunited.com to resolve your specific issue. We will be happy to deal directly with the issue.

With whom do we share your information?

We do not sell any personal data to third parties.

In order to provide you with the products or services you request, we may disclose your personal information to third parties (as described below).

This section lists third party service providers and affiliates to whom the information may be disclosed. In all cases described in this section, we assure you that Lumi United will only share your personal data with your consent. Please understand that when Lumi United shares your personal data with third-party service providers under any of the conditions described in this section, Lumi United will stipulate by contract that third parties comply with applicable local data protection laws and obligations. Lumi United will contract to ensure that any third-party service provider complies with the applicable privacy standards in your jurisdiction.

Sharing information with the Group and third-party service providers

In order for the business to function smoothly and to provide you with all the functions of our Aqara Community , we may from time to time share it with other Lumi United affiliates (communications, social media, technology or cloud business), or with our mail service providers, delivery Service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, and third-party service providers represented by Lumi United. Such third-party service providers will process your personal data on behalf of Lumi United or for one or more of the above purposes. If you do not wish us to share this information, please contact us at privacy@lumiunited.com.

Sharing information with others

When required by applicable law, Lumi United may disclose your personal data without your further consent.

No consent required

We may share anonymous data and statistics with third parties for commercial purposes, such as sharing the overall trend of using our services with advertisers on our site, such as customers in certain groups who purchase certain products or conduct certain transactions.

For the avoidance of doubt, Lumi United may, without consent, collect, use or disclose your personal data within the scope specified by local data protection laws and only within this scope. Such disclosure may be due to the need to protect our rights, to ensure the safety of you and others, and to comply with local government requirements to assist in the investigation of illegal activities.

Safety protection measures

Lumi United safety measures:

We are committed to ensuring the security of your personal data. To prevent unauthorized access, disclosure or other similar risks, we have established reasonable physical, electronic and managerial procedures to safeguard and protect the information we collect from your use of our Aqara Community. We will use all reasonable efforts to protect the security of your personal data.

All your personal data is stored on a secure server protected by a controlled device. We classify your data based on its importance and sensitivity and ensure that your profile has the highest level of security. We guarantee access to relevant materials to provide you with employees of our Aqara Community and third-party service providers, subject to strict contractual confidentiality obligations. If such persons fail to perform such obligations, they may be punished or terminated. We also have special access control for cloud-based data storage. In summary, we regularly review data collection, storage and handling measures, including physical security measures, to prevent any unauthorized access and use.

We will take all steps to protect your personal data. However, you should understand that the use of the Internet is not absolutely secure and for this reason we cannot guarantee the security or integrity of any personal data that is obtained or transferred from you via the Internet.

What can you do?
  • From your side, to protect the security of your personal information, please do not disclose your login, password or other account information to anyone unless the person is authorized by you. Whether you are logged into the Aqara Community as an Aqara account user, especially on someone else's computer or public internet terminal, you should always log out after the end of the work session.
  • Lumi United is not responsible for security breaches caused by third parties accessing your personal data in case you are unable to keep your personal information confidential. Notwithstanding the foregoing, if any other Internet user has unauthorized access to your account or any other breach of security, please let us know immediately.
  • Your assistance will help us protect the privacy of your personal information.
Reservation policy

Personal data will be retained as long as it is required to collect the data or as required or permitted by applicable law. Once the Company reasonably believes that the purpose of collecting personal data is no longer appropriate for the retention of personal data, including the need to no longer need such personal data to resolve legal disputes, application to our agreements or to meet our business objectives, we will erase the aforementioned data and information, that may be associated with a particular individual.

Access, update, fix or delete your profile
  • You have the right to request access to and / or amend any other personal data we hold about you. When you update your profile, we will need to verify your identity to continue processing your request. Upon obtaining sufficient information to process your request to access or amend your personal data, we will process and respond to your request within any time limit set by your applicable data protection laws.
  • We usually provide such services for free, but reserve the right to charge a reasonable fee for your access to data.
  • If you want to request access to the personal data we hold about you, or if you believe that any of the information we hold about you is incorrect or incomplete, or if you believe that any information we hold about you is inappropriate or excessive, please contact us via the email address below as soon as possible. Email: privacy@lumiunited.com
  • Despite Lumi's well-intentioned efforts to provide individuals with access to their personal information, Lumi may not be able to provide access including but not limited to: if the information contains legal privileges, it will harm the privacy or other legal rights of others, in which providing the access or cost of providing access is disproportionate to the risk of privacy or business exclusivity in the case in question. If Lumi determines that access should be restricted under any particular circumstances, we will explain to you why this decision was made and a detailed way to check. To protect your privacy, Lumi will take commercially reasonable steps to verify your identity before granting access rights or making any changes to your personal information.
Withdrawal of consent

You may revoke consent to collect, use and / or disclose the personal data we hold or control about you by submitting a request. This can be done by sending an email to privacy@lumiunited.com. We will process it within a reasonable time from your request and will not collect, use and / or disclose your personal data at any time thereafter.

Please be aware that revoking your consent may result in legal consequences. We will process your personal data based on your level of withdrawal, which may mean that you will not be able to use our Aqara Community.

Transfer personal information outside of your jurisdiction

We may need to transfer personal data outside of your jurisdiction to our affiliates (communications, social media, technology and cloud services) or third-party service providers. For such transfers, we will proceed in accordance with applicable laws. Specifically, we will take appropriate safeguards and ensure that all transfers are in accordance with the local data protection laws that apply to you.

Lumi United can process or back up your personal data using overseas facilities operated and controlled by Lumi United. Currently, Lumi United has data centers in China, Germany, India, Russia, Singapore and the United States. These overseas jurisdictions may or may not have data protection laws that are physically similar to your jurisdiction. We may transfer and store your personal data at overseas facilities. However, this will not alter any of our commitment to protect your personal data in accordance with this Privacy Policy.

Other points


We believe that parents should be responsible for supervising their children's use of the company's Aqara Community. However, our policy does not require minors to provide personal data; or send any promotional materials to those in this category.

Lumi United does not intend or intend to receive any personal data from minors. If the parent or guardian has reason to believe that the minor has provided personal information to Lumi United without his prior consent, please contact us to ensure that such personal data is deleted.

Priority order

If you have agreed to our applicable User Agreement, in the event of any inconsistency between such User Agreement and this Privacy Policy, the User Agreement will prevail.

Update of privacy policy

We periodically review our Privacy Policy and may update this Privacy Policy to reflect changes to our information processing practices. If we make a material change to our privacy policy, we will notify you via email (sent to the email address specified in your account) or post it on all Lumi United websites or through our software so that you can learn about our collection. Information and how to use it. Changes to our Privacy Policy shall be effective as of the date of notice or website notice. We encourage you to check this page regularly for the latest information on privacy practices. Your continued use of our Aqara Community on the Site, on your mobile phone and/or on any other device is deemed to be subject to an updated Privacy Policy. We will re-approve your consent before collecting more personal information, or when we wish to use or disclose your personal information for new purposes.

Do I have to agree to any third-party terms and conditions?

Our Privacy Policy does not apply to products and services offered by third parties. The Company's Aqara Community may include links to third-party products, services and third-party websites. Third parties may also collect your information when you use such products or services. For this reason, we strongly encourage you to take the time to read the privacy policy of this third party, just as you pay attention to our privacy policy. We are not responsible for and cannot control how third parties use the personal data they collect from you. Our Privacy Policy does not apply to other websites linked from our services.

Contact us

If you have any comments or questions about this Privacy Policy, or if you have any questions about the collection, use or disclosure of your personal data, please contact our Data Protection Officer at the address below, and please indicate "Privacy Policy" in your message.

  • Lumi United Lianchuang Technology Co., Ltd.
  • Room 801-806, 8th Floor, Jinyu Zhigu Building, Liuxian Avenue, Nanshan District, Shenzhen, China.
  • Email: privacy@lumiunited.com

Thank you for taking the time to learn about our privacy policy!